Frequently Asked Questions
Everything you need to know about your Illenium gear.
When will my order ship?
Standard orders are processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns and exchanges on unworn, unwashed merchandise within 30 days of delivery. Please ensure all original tags are attached.
Do you offer international shipping?
Yes, we ship our apparel and accessories worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
How should I care for my Illenium apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, and hanging to dry or using a low heat setting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it's placed?
Our team works quickly to fulfill orders. You may request a change or cancellation within 1 hour of purchase by contacting our support team.